Terms, Conditions & Privacy Policy.

Terms, Conditions, and Policies

At LORO.CA we want you to enjoy the products you purchase from us.  That said, its important you fully read and understand our Terms, Conditions, and Policies before making a purchase.  It is our objective to be fully transparent about all the details related to your upcoming purchase, which we hope you will enjoy for a lifetime.

By processing an order through LORO.CA, Terms, Conditions and Policies.  All of our policies are fully disclosed and will be strictly enforced.  No exceptions will be provided or granted.

Authenticity & Products Offered

All items provided by LORO.CA are Authentic, and to ensure this, LORO.CA, strictly adheres to the following protocol when offering a product for purchase.

All NEW items offered for purchase are:

  • Where the item is supplied by a Brand; Fully Authorized by the manufacturer where we are an official Authorized Dealer, with product being supplied either directly or through an Authorized Distributor appointed by the Manufacturer.
  • Where the item is supplied by a Brand; As described on our website via a written description and related image, further confirmed by a standardized model number appointed and recognized by the manufacturer. Periodically, a manufacturer will make slight changes to a product related to a manufacturers model number, which is to be considered fully inline with the description of the item.  We are not responsible for such running changes to a model or model number, based on a manufacturers production; as they are globally recognized by the manufacturer.
  • Where the item is a piece of jewellery not supplied by a Brand, such as our in-house products;
    – All National (Canada) and Internationally recognised standards are adhered to including the classification, stamping, and/or disclosure of content related to metals (Precious and None), Stones (Precious and None), Other Materials, and Weights.
    – When we control the manufacturing of an item, all such standards and regulations are upheld fully.
    – Where we purchase a completed item from a supplier, it is confirmed that all such standards and regulations are upheld fully by our suppliers.
    – For any item where a Natural (Earth Mined) Diamond is included, a strict policy for adhering to the Kimberley Process, is maintained with all suppliers, to ensure at every best effort we only offer Conflict Free diamonds for sale. https://www.kimberleyprocess.com/

All Pre-Owned items offered for purchase are:

  • Provided with a Limited Warranty for either:
    1 year provided by L’ORO JEWELLERY through its Certified Pre-Owned (CPO); or the balance of the manufacturers warranty, should this apply; whichever is longer.
  • Inspected to ensure authenticity. This will include a review by one of our in-house professionals and/or an authority in the given brand and/or product and/or by the manufacturers service facility; or up to all three levels of verification.
  • A detailed review to establish the condition we received the item in, an assessment of any technical work or parts required to recondition the watch, and an assessment of final condition grade when offered for purchase.
  • Once a watch is deemed Authentic and sellable in a condition of “Very Good”, “Excellent”, or “Mint” as described according to our grading system; it is deemed to be a L’ORO Jewellery Certified Pre-Owned (CPO) item. If it does not satisfy our review or our grading system as “Very Good” or better, it will not be offered for sale as a CPO item.

Items Offered at a price reduction, also known as Sale Items

We do our best to periodically offer specific items at a reduced pricing, not only to gain your business, but also provide increased value to our consumers.  That said, there are many reasons a product may go on Sale at LORO.CA.
Here are some reasons why a product might be offered at a reduced price:

  • A special promotion for either specific items or a category of items can be periodically offered
  • Discontinued Items which no longer satisfy our current inventory strategies, may be offered at reduced pricing
  • Aged product which no longer satisfy our current inventory strategies, may be offered at reduced pricing. Some of these products may have some slight and/or reasonable wear due to time held in inventory
  • Pre-Owned items, either L’ORO CPO Certified or Not, May be offered at reduced pricing versus MSRP. Pre-Owned items, by nature, will have some signs of wear, no matter how mint the item may be.
  • Scratch & Dent items, showing signs of wear.
  • ALL Sale Items are FINAL SALE.

Availability of Items

LORO.CA promotes and provides products on our website that are:

  • Typically Stocked items. Such items are either in stock within our inventory or within our suppliers warehouse, and are typically dispatched for delivery between 2-14 days from time of a processed which has passed our verification checks. Some items may be temporarily out of stock or on back order, which LORO.CA takes no responsibility for.  However, this will be verified soon after an order is placed, allowing for an opportunity to cancel the order.
  • New and incoming items. Such items are typically newly launched and/or in high demand. Such items can take time to receive and/or produce, and may be pre-sold to some degree, further decreasing availability.  We cannot guarantee the availability or delivery of either new or highly demanded products.
  • Special and Rare pieces. In some cases, we may only have one item available for sale or intend to receive one. These include rare gems, pieces of jewellery, timepieces, special editions, and limited editions.  We cannot guarantee delivery for such items.

On LORO.CA you will see an overview of all types of products mentioned above, so visitors can get a strong idea of product offerings, regardless of availability.  However, we make a strong effort for the majority of items offered, to be readily available for sale and delivery.


LORO.CA reserves the right, without notice, to cancel or make changes to the following:
1.  Pricing and Availability, which can change periodically and/or at any time.  In addition, items periodically become discontinued and/or obsolete, making them no longer available through LORO.CA.
2. A processed and/or approved order in the event a(n) item(s) are no longer available
3. A processed and/or approved order in the event of non-compliance with our policies
4. A processed and/or approved order in the event of any fraudulent claims, information, or processing activity (including payment) initiative by the purchaser.
– In the event any of the above occur, any processed funds will be cancelled and/or returned, unless otherwise instructed by a governing body within the jurisdiction of LORO.CA

Orders Placed through LORO.CA

  • The following payment methods are accepted on LORO.CA
    *Please note, WIRE Payments must be processed manually. Contact us at info@loro.ca for more details including exclusions, related to WIRE Payments.
  • Not all items shown are available for sale on LORO.CA. Some manufacturers will not permit the sale of their goods through online channels.  In such cases, please fill out the inquiry prompts, contact us directly at info@loro.ca , or better yet call or visit one of our locations!
  • All pricing on LORO.CA is based on Canadian Dollar Currency (CAD$), and even if a currency tool is provided on LORO.CA, it is only to be used as a guideline. Though we strive to make it as indicative of the final purchase price, such online tools may not necessarily be exactly as shown.  CA takes no responsibility for discrepancies in currency exchange rates provided on our website, or by your financial institution or credit card institution, including any premiums for currency exchange or processing fees.
  • All orders placed through LORO.CA are not fully completed and ready for dispatch until the transaction if fully verified.
  • Transaction verification goes through our compliance protocols which consider the following:
    Proper payment and application of payment method including any regulatory requirements, including but not limited to, regulations related to payments and how they are processed, third party payment processing requirements, and ensuring fully settled funds are received before an item is released for delivery.
  • CA does not take responsibility for orders that are rejected, even after a confirmation is provided, should our verification checks and compliance protocols not be satisfied.
  • CA does not take responsibility for verifying funds which may be interrupted by local banking hours, local holidays, weekends, extreme weather impacting verification, or necessary time to verify funds. Verifying funds can take as quick as one day or up to 14 business days.
  • To expedite the verification process, please be available at the telephone number and email provided on your order. An order may be delayed or cancelled if no contact is made through such coordinates.
  • Currently, LORO.CA only ships orders where billing and delivery addresses match.

Privacy Policy


Protecting your privacy is important to L’ORO Jewellery and its affiliates and subsidiaries (collectively, “L’ORO”, “we” or “us”). This Privacy Policy (“Policy”) explains how LORO collects, uses, and discloses the personal information you may provide while using LORO.CA and other associated websites operated by L’ORO Jewellery (individually, the “Website” and collectively, the “Websites”), through our online contact form, electronic publications, newsletters, and announcements (“Electronic Communications”), as well as in our stores. Any personal information that you provide to us will be treated with care, and subject to this Policy, will not be used or disclosed in ways to which you have not consented, or which are not otherwise permitted or required by law.

Please be sure to read this Policy before submitting your personal information to us. By submitting your personal information to us, you signify your consent to our collection, use, and disclosure of your personal information in accordance with this Policy, as amended from time to time. If you do not agree with this Policy, please do not submit your personal information to us.




This Privacy Policy is applicable to LORO.CA and sets out our policy on the gathering and use of information on this site and our other sites.  The Company is committed to providing safe web sites for visitors of all ages and has implemented this Privacy Policy to demonstrate our firm commitment to your privacy. The Company complies with Canadian Federal and Provincial privacy laws and regulations including the Personal Information and Electronic Documents Act.

There may be links from our Sites to other web sites; note that this Privacy Policy applies only to our Sites and not to web sites of other companies or organizations to which our Sites may be linked. You must check on any linked sites for the privacy policy that applies to that site and/or make any necessary inquiries in respect of that privacy policy with the operator of the linked site. These links to third party websites are provided as a convenience and are for informational purposes only. The Company does not endorse, and is not responsible for, these linked websites.

Although you are not required to register to access our Sites, you may be asked to provide us with personal information when you visit certain sections of our Sites. Your use of our Sites signifies your acknowledgement and consent to our Privacy Policy. If you do not agree to this Privacy Policy, please do not continue to use our Sites. Your continued use of the Sites signifies your acceptance of these terms and any changes in effect at the time of use.


Personal Information is information about you that identifies you as an individual, for example, your name, address, e-mail address, or telephone number.

We collect information that you voluntarily provide to us through responses to surveys, search functions, questionnaires, feedback, Tell Your Story forms and the like. On some of our Sites, we offer health assessment tools that ask you to provide self-assessment information. We may also ask you to provide additional information such as your e-mail address if you want to obtain additional services, information, participate in a contest or to resolve complaints or concerns.


Before forwarding us any personal information, please be advised that any information gathered on our Sites may be used in the aggregate for research and development relating to our Sites and/or for future site development and, if you ask us to, to send you promotional materials. In particular, we may use information gathered about you for the following purposes: to monitor interest in our range of products and to assist us to tailor the content of our Sites to your needs by collecting information about your preferences through tracking of patterns page views on our Sites; to create a profile relating to you in order to show you the content that might be of interest to you and to display the content according to your preferences; and, in circumstances where you have indicated that you wish to receive additional information, to send you information about us and promotional material about our products together with details of any offers we may have available from time to time.


With the permission of an online visitor, information submitted at the time of registration or submission may be used for marketing and promotional purposes by the Company provided notice of this fact is made available online. If a visitor objects to such use for any reason, he/she may prevent that use, either by e-mail request or by modifying the registration information provided. The Company uses reasonable efforts to maintain visitors’ information in a secure environment. If you have submitted personal information and want to change it or opt-out, please contact us as described below.


The Company will not disclose personal information that you provide on its Sites to any third parties other than to a Company agent except: i) in accordance with the terms of this Privacy Policy, or ii) to comply with legal requirements such as a law, regulation, warrant, subpoena or court order, and/or iii) if you are reporting an adverse event/side effect, in which case the Company may be required to disclose such information to bodies such as, but not limited to, Canadian and/or international regulatory authorities. Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.


The Company, in common with many web site operators, may use standard technology called “cookies” on its Sites. Cookies are small data files that are downloaded onto your computer when you visit a particular web site. You can disable cookies by turning them off in your browser; however, some areas of the Sites may not function properly if you do so.


Our Commitment to Security

We have put in place physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, maintain data security, and correctly use the information we collect online. The Company applies security safeguards appropriate to the sensitivity of the information, such as retaining information in secure facilities and making personal information accessible only to authorized employees on a need-to-know basis.

Storage of Information:

Personal information you share with us is stored on our database servers at our data centers (in whatever country they may be located), or hosted by third parties who have entered into agreements with us that require them to observe our Privacy Policy.


If we alter our Privacy Policy, any changes will be posted on this page of our Site so that you are always informed of the information we collect about you, how we use it and the circumstances under which we may disclose it.


By using this Site or any other LORO Jewellery Site or interactive banner ads, you signify your acceptance of our Privacy Policy, and you adhere to the terms and conditions posted on the Site. By submitting your information, you agree that it will be governed by our Privacy Policy.


All pricing posted excludes applicable sales tax(es).  For purchases made within our home province of Ontario, a HST rate of 13% will be applied to all purchases.  The applicable tax rate will vary for purchases made from any other Canadian Province or Territory.  For purchases made from outside of Canada, no tax will apply, however import tax(es) and/or import fees may apply upon entry into your destination country.  Your billing address is used to determine your purchasing location, which must match your shipping address. Your tax rate will be verified during the checkout process.