Frequently Asked Questions

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Are all the watches sold by L’ORO authentic?

Every timepiece sold by L’ORO Jewellery and LORO.CA are 100% authentic. We are Authorized Retailers, and all new timepieces are accompanied by a manufacturer warranty.

Can I pick up or exchange in store?

In-store pick ups & exchanges are currently unavailable, due to temporary store closures as a result of COVID-19 restrictions.

Where do you ship to?

Currently LORO.CA only ships within Canada. Shipping options and delivery times vary depending on shipping location.

To read more, please visit our Privacy Policy page.

What is your return policy?

Due to COVID-19 all sales are final at this time (no refunds or exchanges).