Frequently Asked Questions

If you have any other questions chat with us

Are all the watches sold by L’ORO authentic?

Every timepiece sold by L’ORO Jewellery and LORO.CA are 100% authentic. We are Authorized Retailers, and all new timepieces are accompanied by a manufacturer warranty.

Can I pick up or exchange in store?

Yes! In-store pick ups & exchanges are available at either of our locations.  

Where do you ship to?

Currently LORO.CA only ships within Canada. Shipping options and delivery times vary depending on shipping location.

To read more, please visit our Privacy Policy page.

What is your return policy?

Most online purchases are available for refund or exchange within 7 days.  Some exclusions apply.  Visit our Returns & Exchange Policy page for more details.